DUTCH CLASSESS terms & conditions

The Dutch language services offered by Dutch 4 Beginners (a trading name used by Jelle Hanse) are subject to the following Terms & Conditions. By booking our services, you constitute acceptance of these Terms & Conditions.

Dutch 4 Beginners provides online Dutch classrooms containing a minimum of 4 and a maximum of 8 students. We currently offer the following levels of classes;

• Dutch 4 Beginners Class (A0)

• Dutch 4 Beginners Class (A0-A1)

• Dutch 4 Intermediate Class (A1)

Each level contains 20 classes of 60 minutes with one class per week. The classroom will carry on to the next level after the completion of the first 20 classes, on the assumption that enough students sign up for the following set of 20 classes.

New students may join the next level of classes once a level has been completed. To join a higher level without attending the previous level, it assumes that you already know the subjects covered in the previous level(s).

Dutch 4 Beginners may ask you to do the Dutch Language Tests associated with the previous level, to demonstrate that you master the previously covered subjects. You may be asked to join a lower level if the test results are insufficient to join the level.

BOOKING A PLACE AT A DUTCH CLASSROOM

To book a place in a Dutch classroom, please fill in the booking form on our website. Once we have received your book form, Dutch 4 Beginners will contact you to discuss the details. We will also send you our registration documents and privacy policy, which you will have to fill in, sign and return to us prior to the start of the first class. Your registration details are stored in accordance with our privacy policy

When you book a space for a class at a certain level, you book for the full 20 sessions and you agree to pay the associated rate. Dutch 4 Beginners offers the following payment instalments and the associated hourly rates. When you pay in one instalment, you will enjoy the most beneficial rate

The payment is due prior to the first class. When you pay in two instalments a further payment is due prior to the 11th lesson

WHAT IS INCLUDED IN THE RATES?

Each class takes 60 minutes. The above rates are based on online Dutch classrooms, held via Google Meet. The above rates include the lesson material and homework exercises used in the classroom. A digital copy of the lesson material will be shared digitally.

Extra material such as writing material, stationary, language dictionaries, etc are not included in the above rate.

The above rates also include free access to our online vocabulary course. Details regarding this course will be supplied after the completion of your first class.

All the lessons will be recorded, so that you can either catch up on missed lessons or rewatch the lesson again. These are stored on your dedicated student portal page, which also contains other useful links.

RESCHEDULING CLASSES

Students may request a rescheduling of a scheduled class. Dutch 4 Beginners will do its best to accommodate where possible, assuming that the other students agree and that Dutch 4 Beginners has the capacity to reschedule. Dutch 4 Beginners will only consider rescheduling requests which have been requested at least 1 week prior to the date (during or before the previous week’s class)

Dutch 4 Beginners will do its utmost to provide the arrangements that have been confirmed, but Dutch 4 Beginners must reserve the right to reschedule or cancel any classrooms if unforeseen circumstances arise. Dutch 4 Beginners will try to make reasonable alternative arrangements.

NON-ATTENDANCE DURING CLASSES

The online Dutch classrooms are conducted via Google Meet. The classes will run for 20 consecutive weeks (unless otherwise specified by Dutch 4 Beginners) and the classes will go ahead as scheduled, even if some students are unable to attend.

If for some reason a student can not attend or participate in a class, the student will not be reimbursed for the missed class. It is the responsibility of the student to ensure that they have a stable internet connection, a working microphone and webcam. If during the online class a student can not participate in the class due to a bad internet connection, broken webcam or faulty microphone, the class will carry on for the other students.

A non-attending / non-participating student can request an overview of what has been discussed during the missed class and homework exercises for the next class. That way the student can catch up by doing self-study.

All the lessons will be recorded, so that you can either catch up on missed lessons or rewatch the lesson again. These are stored on your dedicated student portal page, which also contains other useful links.

STOPPING DUTCH CLASSES

If you wish to cancel your Dutch classes, please contact Dutch 4 Beginners immediately. Dutch 4 Beginners works by the following cancellation policy:

If a new student has advanced paid for their Dutch classes and changes their mind about learning Dutch with Dutch 4 Beginners prior to their very first class, and notifies Dutch 4 Beginners in writing 48 hours prior to the very first booked classroom, any advanced payments will be fully reimbursed. If within 48 hours prior to the first class, the first class will be charged and any outstanding classes will be fully reimbursed.

If a new student is not satisfied with their very first class and wishes not to continue learning Dutch with Dutch 4 Beginners, and indicate this directly after their first Dutch class, then we will only charge 50% for the first class and fully reimburse any advanced payments made for outstanding classes.

If a new student is not satisfied with their very first class and wishes not to continue learning Dutch with Dutch 4 Beginners, but does not indicate this directly after their first class, then the first class will be fully charged, and Dutch 4 Beginners will fully reimburse any advanced payments made for outstanding classes. If within 24 hours prior to the second class, the second class will be charged in full and any following classes will be fully reimbursed.

If the student wishes to stop learning Dutch with Dutch 4 Beginners after their second class, but still have some outstanding classes, Dutch 4 Beginner will reimburse the student for 70% of any advanced payments made for any outstanding classes. If the cancellation notification is received within 24 hours prior to an already booked class, that class will be charged at full rate.

LIABILITY OF DUTCH 4 BEGINNERS

Dutch 4 Beginners can not be held liable for the failure or improper performance of these services where such failure or improper performance is attributable to the fault of the client, unforeseeable or unavoidable actions of an unconnected third party or unusual and unforeseeable circumstances beyond Dutch4Beginner's control, including force majeure.

UPDATING TERMS & CONDITIONS

Dutch 4 Beginners reserves the right to update and alter the Terms & Conditions at any time. Any current students will be informed per email about any major changes to the Terms & Conditions. If you have any questions regarding these Terms & Conditions, please contact us via the contact page.

These Terms & Conditions have been updated by Dutch 4 Beginners in August 2022